Terms and Conditions:

Introduction
Welcome to Quaban! By using our website (www.quaban.com) or making a purchase, you agree to these Terms and Conditions.

Use of the Website

  • You must be at least 18 years old or have guardian consent.
  • All content is the intellectual property of Quaban and may not be used without permission.

Product Descriptions

  • We aim for accuracy in descriptions but cannot guarantee exact matches due to variations like color differences.

Pricing and Availability

  • Prices may change without notice. Sales tax applies based on Florida law.
  • Products are subject to availability.

Payment Terms

  • Accepted methods include Visa, Mastercard, Paypal.
  • Payment is required at checkout.

Shipping and Delivery

  • Shipping times vary by supplier. Estimated delivery dates will be provided.
  • Delays caused by third parties (e.g., carriers) are beyond our control.

Return and Refund Policy

At Quaban, we prioritize your complete satisfaction. If the product you purchased does not meet your expectations or arrives defective or damaged, we are here to help resolve the issue.

Please reach out to our customer service team within seven (7) business days of receiving your order so we can assist you further.

Returns and exchanges are subject to the following conditions:

  • The product is unused, unmodified, and unwashed, in its original condition.
  • The product is in its original packaging, with all labels still attached.

For online purchases, returns can only be made via mail or through our delivery service. We do not accept exchanges or refunds for special order items (customized or customer-specified items), mattresses, duvets, pillows, cushions, bedding, or textiles. For all other items, you may request an exchange or credit note within seven (7) days of delivery. Please note that in this case, delivery and return costs will be the responsibility of the customer. The returned item must be in its original condition and accompanied by the original invoice. A credit note will be issued within five (5) to ten (10) business days after the item is received. Delivery and return fees are non-refundable.

CANCELLATION POLICY

You may cancel your order, either partially or in full, within three (3) days for special orders (customized or customer-specified items) and within seven (7) days for regular orders after purchase. To cancel, please contact your in-store advisor or our customer service team. If the cancellation is made within the specified timeframes, a full refund will be issued. If the cancellation occurs after the allotted time, the following fees will apply:

  • A minimum of 40% of the value of the cancelled special order items.
  • 15% of the value of the cancelled regular order items, or a credit note equivalent to 40% of the value of the cancelled items.

WARRANTY

Quaban partners with suppliers and manufacturers who offer warranties on all products. These warranties cover the replacement (with an identical or equivalent product) or repair of defective items. A replacement will be processed once verified and approved by the manufacturer. The warranty is non-transferable if the product is resold.

Damaged or Defective Items

  • Notify us within 3 days of delivery for damaged items.
  • We will work with the supplier to resolve the issue.

Limitation of Liability

  • Quaban is not responsible for indirect or consequential damages.
  • Our liability is limited to the purchase price of the product.

Governing Law

  • These terms are governed by Florida law and disputes will be resolved in Palm Beach County courts.

Terms of Sale:

  • Final Orders: Once an order is processed, it is considered final.
  • Pricing Errors: We reserve the right to cancel orders with pricing errors and issue refunds.
  • Returns: Follow the guidelines in our Return & Refund Policy.
  • Restocking Fees: 25% of the paid price
  • Custom Orders: Follow the guidelines in our Return & Refund Policy.

Privacy Policy:

Data Collection

  • We collect information like name, email, shipping address, and payment details for order processing.

Data Use

  • Your data is used to process orders, communicate with you, and improve our services.

Data Sharing

  • We may share information with trusted third parties like shipping companies.
  • We do not sell personal data to third parties.

Your Rights

  • Access, correct, or request deletion of your data by contacting us at [insert email].

Security

  • We implement measures to protect your data but cannot guarantee absolute security.

Policy Updates

  • This policy may change. Revisit periodically for updates.

Invoice Terms:

Order Details

  • Include a detailed list of products, quantities, and pricing.

Return Instructions

  • “Returns must be initiated within 10 days of receipt, subject to supplier policies.

Payment Terms

  • Full payment due at checkout. Late fees apply for overdue balances.

Contact Information

  • Email: info@quaban.com

Disclaimer

  • Quaban is not liable for indirect damages related to product use or delays.
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